Return Policy

Standard Return Policy

Thank you for shopping with us. We hope you are satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help. If your order is a custom order, see the below CustomOrder Policy

Returns

  • You have 30 calendar days to return an item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at sales@whipitupengraving.com.

Note: This policy may be subject to change without notice. Please review it periodically for any updates.

Custom Order Policy

Definition

A "Custom Order" at WhipItUp refers to any product that is made-to-order based on the customer’s specifications. This includes but is not limited to selecting the  fabric type, color, and any additional customizations such as unique dimensions or configurations. Custom Orders are specifically crafted to meet individual customer preferences and are not part of our standard inventory.

Cancellation Policy

  • Within 24 hours: Full refund.
  • After 24 hours (before shipping): Refund minus 30% fee.

Lead Time

Each custom order is crafted with precision and care to meet your unique specifications. Typical lead times range from 3-8 days. This timeframe does not include weekend or holidays. These lead times are estimates and may be subject to change. We strive to deliver your custom product as quickly as possible while maintaining the highest standards of quality. You will be notified when your order is ready to ship.

For any questions or concerns regarding the lead time of your custom order, please contact our Customer Support team at sales@whipitupengraving.com. 

Order Modifications

You have up to 72 hours following your order date to make changes to your order. Once a custom order has been received there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

Warranty

  • Limited warranty for defects in materials and workmanship.
  • Warranty excludes negligence, misuse, accidents, abnormal use, modifications, improper cleaning, pet damage, and commercial use.
  • Visit our Limited Warranty page for full details.